Customer Service
Information Optimization
Organizational Capabilities
Velocity brings insight to everyone in the organization. Many products are aimed only at the Executive Suite—CEO, CFO, COO etc. While the Vivisimo solution will make the executive suite far more productive, the real leverage of our solution is making the hundreds and thousands of workers in your organization more productive by bringing greater insight and intelligence to everyone. Velocity achieves this goal by delivering an intuitive end-user experience, expertise location, personalization and collaboration available to all users.
Intuitive End-User Experience
Too often in an organization, a new application is underutilized by the user community due to the complexity of the user interface. Velocity delivers an intuitive user interface that requires little or no training for users to use and gain immediate value.
Expertise Location
Often the most valuable resource on a topic is not a document but rather a person. Velocity can help users quickly identify experts within their organization on a given topic. Experts can be identified based on the information they have authored, their biographical profile, contact details or the tags they have created for sharing information. Expertise location helps global organizations maximize the value of their internal knowledge to improve business processes.
Personalization
Velocity can be configured to deliver a role-based solution that enables specific users or groups of users to view information tailored to their specific business needs. Through information optimization, it is possible for customer service representatives to see a different set of information than marketing in order to support their core interests. Individual users can also set up alerts—thereby automating how they are notified of new information created related to themselves.
PROMOTING CONTENT
For both internal and externally facing search applications, it can be highly beneficial to give business managers some level of control over content that users see first when using certain search terms. Vivisimo’s IO Pro does exactly that and gives business managers the tools they need to promote content through content spotlighting, suggested search terms and synonyms.
Collaboration
One of the key benefits of information optimization is the ability for end users to share their knowledge across the organization. With Velocity, end-users can vote on whether or not information they have found is relevant and rate results using a numerical scale. Users can also tag search results with keywords, save information into personal or shared virtual folders and add their own knowledge or ideas about information to share for the masses to use and discover.
