Customer Service
Solutions Overview
Economic pressure, consumer demands and exploding information change the faces of business environments almost daily. According to research, “Non-productive information work, such as reformatting documents or reentering documents into computers, consumes more than $1.5 trillion in U.S. salaries.” Despite the weight of these factors, organizations must be nimble in order to remain competitive. Quality information plays a vital role in every facet of an organization—irrespective of industry or application. Vivisimo's Velocity Platform excels in capturing and delivering quality information across multiple systems, providing valuable insight that drives better decision-making for solving all operational challenges.
Our Portfolio of Solutions Includes:
Customer eXperience Optimization  |
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| Vivisimo’s Customer eXperience Optimization (CXO) solution connects customer-facing professionals in your sales, support and customer service organizations with all of the information they need for successful customer, partner and sales prospect interactions. Read more  |
 CXO White Paper (PDF) CXO Datasheet (PDF) CXO Guided Tour (Video) Customer Service Sales Enablement Expertise Location |
| Supply Chain Optimization |
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| Customers expect quality service, on-time delivery, and the right product—every time. All business processes must operate with agility, and supply and demand must move in symphony... Read more |
Supply Chain Optimization Datasheet (PDF) |
| R&D Optimization |
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| R&D departments need complete visibility into both new and historical information across the entire enterprise, as well as access to research from external premium information services... Read more |
Research & Development Datasheet (PDF) Expertise Location Datasheet (PDF) Mergers & Acquisitions Case Study (PDF) Pharmaceuticals Case Study (PDF)
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| Velocity for Big Data |
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| "Big Data" is a term that has emerged in recent years to describe a new set of data management challenges resulting from data sets so large, diverse and complex that they defy conventional methods of data management... Read more |
Meeting the Challenges of Big Data (Video) |
| Velocity for Government |
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| Governments face pressure to reduce budgets while fulfilling missions and improving services. They are faced with rapidly growing data and must contend with complex regulations and stringent privacy and security rules... Read more |
Velocity for Civilian Enterprise Velocity for E-Government Velocity for Defense Velocity for Intelligence |
| Velocity for OEM |
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| Velocity's best-of-breed search
enables our OEM partners to quickly and seamlessly embed advanced search and discovery capabilities
that enhance value and market acceptance of their own product offerings... Read more |
Velocity for OEM Datasheet (PDF) OEM Partners |
