Customer eXperience Optimization

Today more than ever you need to ensure that every interaction with your customers and sales prospects is positive and productive. The more complex and diverse your product and service offerings become, the greater challenges you face. Vivisimo’s Customer eXperience Optimization (CXO) solutions connect customer-facing professionals in your sales, support and customer service organizations with all of the information they need for successful customer, partner and sales prospect interactions.

Vivisimo’s CXO solutions combine up-to-the-minute information from around your enterprise to deliver the fastest, most cost-effective way to:

• Increase cross-selling, up-selling and average revenue per customer
• Increase customer satisfaction, loyalty and advocacy
• Improve staff retention in your sales and customer service organizations
• Reduce support costs for partners, distributors and suppliers
• Reduce training and operating costs

Read more about CXO:

  The Customer Capable Organization: Leveraging Information Assets to Optimize Customer Value - White Paper (PDF)

  Customer eXperience Optimization (CXO) - Datasheet (PDF)

  Information Optimization for Customer Service - White Paper (PDF)

  Vivisimo Customer eXperience Optimization Guided Tour (Video)