Customer Service
Customer eXperience Optimization
Online Interaction
Websites have become powerful, must-have tools for organizations today. They play major roles in facilitating Branding, Customer Self Service, Research and eCommerce. Public websites and even semi-public extranets are critical to an organization’s branding needs. Many times the website is the first point of contact that existing or potential customers and partners have with your organization. To ensure that customers can complete their transactions, access their research or receive the service they need from your website, they must have access to relevant, real-time information. The organization that understands the importance of ensuring this “virtual company ambassador” is nimble and accurate succeeds in creating a memorable customer experience—every time. To do this, organizations need Vivisimo’s Velocity Platform.
Vivisimo’s Velocity Platform allows organizations to transform their websites into successful marketing, service, sales and branding agents.
Organizations are challenged daily to ensure their websites:
- Create demand, increase brand awareness and build customer loyalty
- Provide a unique web experience by providing the most relevant information and content tailored to each visitor
- Feature content that is most likely to meet users’ needs, and that meets the organization’s business objectives
- Generate additional revenue with effective catalog and content management, campaign execution and branding
- Enable excellent customer self service including product research, logging complaints, scheduling appointments and service visits, and solving product issues
Online Interaction Optimization - Datasheet (PDF)
Velocity in Call Centers - Case Study (PDF)
Information Optimization for Customer Service - White Paper (PDF)
