29 October 2002Vivisimo to Help Increase Speed and Productivity for HP's Mission Critical SAP Support Program
Pittsburgh, PA—
Vivisimo, Inc.,a global provider of advanced document clustering
(automatic categorization) and content integration software, today
announced that its products have been licensed for use by HP's
Mission Critical SAP Support Program group. The software will
empower HP support engineers to provide vital reactive and proactive
maintenance to their SAP customers.
"Speed of service is of critical importance to our
customers. Vivisimo's products will allow us to integrate our many
information sources, providing a significant increase in our
ability to provide expedient customer support to our customers,"
said Steve Cooke, SAP Support Program Manager, HP Services.
Vivisimo will help HP engineers to quickly and efficiently
locate critical information for troubleshooting customers'
needs. Vivisimo's Clustering Engine and Integrator products will
provide a single user interface to organize ten separate content
repositories on-the-fly, helping to increase the SAP support
group's productivity.
Previously, support engineers had to review large
quantities of information by tediously searching each of the 10
information sources separately. In contrast, Vivisimo's software
will simultaneously query all 10 content sources; relevant
information will then be automatically categorized (clustered)
into one single screen display, containing a familiar
relevancy-ranked list and a hierarchically sorted directory of
category folders for efficient browsing.
"Information overload is well-recognized as a big problem
for corporate productivity, and it's not just the sheer quantity
of content. Often, information users are confronted with the
additional challenge of navigating many separate content
sources, looking through long lists one by one to access and
find necessary information. Our software handles both problems
with no costly setup, or ongoing maintenance," said Raul
Valdes-Perez, President, Vivisimo.
About VivisimoVivisimo does search right by combining the simplicity and innovation of consumer search with the flexibility and control of enterprise software. The company works with customers to understand their goals and quickly deploy solutions that maximize the business value of information—with an interface users love. Vivisimo serves its global client base through headquarters in Pittsburgh, PA, and Paris, France, and partners throughout the world. Please visit vivisimo.com to learn more about us and visit our Search Done Right blog to learn more about enterprise search. ### |
