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Vivisimo Events

• 2012 Customer Care Leadership Forum
  Dallas, TX
  February 29, 2012
• Gartner Customer 360 Summit
  Orlando, FL
  March 14-16, 2012
• Forrester Technology Sales Enablement Forum 2012
  San Francisco, CA
  March 19-20, 2012
• Next Generation Customer Experience
  Green Valley Ranch Resort and Spa, Las Vegas, NV
  March 26-28, 2012
• Forrester Customer Intelligence Forum 2012
  Los Angeles, CA
  April 18-19, 2012
• EBF 2012: Retail Banking Technology & Strategy
  Royal Garden Hotel, London, UK
  May 8-10, 2012
• Enterprise Search Summit Spring 2012
  New York, NY
  May 15-16, 2012
  Sponsor/Organizer: Information Today, Inc.
• Consero Customer Experience Forum
  Sheraton Wild Horses Pass, Phoenix, AZ
  September 9-11, 2012

Vivisimo TweetChats

• #CXO TweetChat: Building an Effective Customer Feedback Program to Increase Customer Loyalty
  February 6, 2012 — 12 PM EST
  Guest: Bob Hayes, Customer Experience Strategist/Analyst
• #CXO TweetChat: Measuring the Call Center Customer Experience
  February 13, 2012 — 12 PM EST
  Guest: Barry Dalton, Senior Vice President and General Manager, Multi Channel Customer Engagement at Telerx Topic
• #CXO TweetChat: None Due to Observed Holiday
  February 20, 2012
• #CXO TweetChat: How to Win Customer and Influence WOM
  February 27, 2012 — 12 PM EST
  Guest: Stan Phelps, Chief Solutions Officer at Synergy Events and Author of "What's Your Purple Gold Fish"
• #CXO TweetChat: Where does Customer Centricity Begin?
  March 5, 2012 — 12 PM EST
  Guest: Maz Iqbal, Head of Customer Experience Innovation at Portal, Principal at Dynamica Consulting Group
• #CXO TweetChat: Shaping Loyalty: Strategies for Creating Loyalty Programs
  March 12, 2012 — 12 PM EST
  Guest: Myra Golden, Owner, Myra Golden Seminars Co-Author of “Beyond WOW! The Service Leadership Approach to Exceptional Customer Service”
• #CXO TweetChat: Building a Memorable Brand Experience
  March 19, 2012 — 12 PM EST
  Guest: Jim Joseph President of Lippe Taylor, Author of "The Experience Effect" Series, and Professor at NYU
• #CXO TweetChat: Creating Loyalty with Effective Communication
  March 26, 2012 — 12 PM EST
  Guest: Richard Shapiro President, The Center For Client Retention and Author of "The Welcomer Edge: Unlocking the Secrets to Repeat Business"
• #CXO TweetChat: How Big Data Impacts VOC
  April 2, 2012 — 12 PM EST
  Guest: Nancy Porte, Vice President, Customer Experience at Vovici
• #CXO TweetChat: The Pillars of Customer Experience
  April 9, 2012 — 12 PM EST
  Guest: Pete Bosse, Founder/VP Marketing at Leaders in Marketing
• #CXO TweetChat: Shifting to Proactive Customer Engagement
  April 16, 2012 — 12 PM EST
  Guest: Derek Martin, Director of Relationship Care, Global Consumer Card Sales, Retention, Capabilities and Strategy, American Express
• #CXO TweetChat: Creating Cross Functional Buy-In for Your CX Programs
  April 23, 2012 — 12 PM EST
  Guest: David Mitzenmacher, Chief Customer Officer at Volusion
• #CXO TweetChat: Intelligent Relationships: Using Customer Data to Foster Retention
  May 14, 2012 — 12 PM EST
  Guest: Tammy McCleod, VP and Chief Customer Officer at Arizona Public Service