Upcoming Webinars
There are currently no webinars scheduled.
Archived Webinars
Enterprise Search Overview
Break Through Your Information Silos: Insights Into Search Vendors
(8 December 2011)
Ninety percent (90%) of your critical organizational information is missing: information that you need to devise targeted strategies, streamline operations and personalize your customer experience. In today’s economy, uncovering and leveraging this information is vital to bridge the gaps and gain any competitive advantage. How do you intend to break through your information silos to find essential business information? Finding the right solution to capture and maximize your information is mandatory. Guest speaker Leslie Owens, Forrester Research, Inc. Senior Analyst, discusses her evaluations on enterprise serach vendors.
Access Archived Webinar 
|
 |
Create
a Competitive Advantage with Customer Experience Optimization
(27 April 2011)
Customer experience optimization requires real-time access to holistic information; this enables essential agility for focusing on the customer’s priorities. This dynamic view of your customer’s world in real-time transforms your sales and service professionals into a team of trusted advisors and gives your organization a competitive advantage. In fact, research shows that 81% of organizations with strong capabilities and competencies for delivering customer experience excellence outperform competitors. Learn how you can better utilize information to create a competitive advantage with Customer Experience Optimization.
Access Archived Webinar |
 |
Reducing Costs through Customer Experience Optimization (5 April 2011)
Rock Arkie, senior vice president of services and support for Vivisimo, discusses solutions for the ongoing issue of CXO, or customer experience optimization. As Arkie explains it, companies across the country suffer $1.4 trillion annually in lost productivity by not optimizing their customer interactions. Vivisimo offers advice to companies on enhancing how customers share and access timely and relevant information to increase client loyalty.
Access Archived Podcast |
|
Listen to More Archived Webinars
Customer Service
