Customer Service
From Vision to Reality:
Enterprise Search at Procter & Gamble
A KMWorld Magazine Web Seminar Sponsored by Vivisimo
While true enterprise search may seem like a pipe dream for some organizations, one company is getting it right. Procter & Gamble recently implement full enterprise search across its strategic data repositories, blogs, wikis as well as several federated sources. Listen as P&G’s Bud Miyahara discusses his company’s vision of enterprise search and how it is turning that vision into a reality.
Forrester Research Principal Analyst and Research Director Matthew Brown will detail practical steps to take in developing an enterprise search strategy. Vivisimo Senior Director Tom Smithyman will discuss other use cases of search in action. Vivisimo, Procter & Gamble and Forrester Research presented this informative web seminar on September 9, 2008.
